Please send an email to sales@gowildlifewatching.co.uk quoting your order number and detailing your reason for return. We will respond to your email with return instructions and reference number. Goods delivered by Go wildlife watching. remain your responsibility until received back by us, so we recommend you using a recorded delivery method for your own piece of mind .
Returning a Product
You can return goods purchased if not satisfied for any reason within 7 days of receipt for a full refund (excluding delivery charges to and from you) provided goods are in their original undamaged packaging and are in new condition.
Returns must be received by Go wildlife watching. within 10 days of receipt by the customer. These conditions do not affect your statutory rights.
How long will it take to receive a refund from returned products?
We will refund the price of the item to the purchaser or exchange the product as soon as it is received by us. This will usually reach that account within 7 working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit
Lost Items
Refunds or replacements are only alvailble if the online delivery codes are still active online and that the item delivery information says the item was undelivered but if the item is labeled as sucessfully delivered and signed for this icludes delivery by any of our couriers then we accept no responsibility as the evidence states that the delivery is complete by buying from us you agree to this. if item is payed for by paypal then a paypal case must be started.
To start a case its on the bottom of the paypal payment invoice in your account
Need help? If you have problems with a transaction or would like assistance settling a dispute with your seller, visit the Resolution Centre. PayPal strongly recommends attempting to resolve this issue directly with the merchant or seller whenever possible.
* 98.7% of our UK orders are delivered on time, with virtually all of the remainder delivered no more than one day late. In the unlikely event your delivery has not arrived by the 2nd working day after despatch .
Please contact us at contact@gowildlifewatching.co.uk quoting your order number and we will
immediately investigate on your behalf.
